NFSCo Customer Collection Survey

Question 1 of 12

Please enter your 7 digit membership number here

Question 2 of 12

Please enter the receipt pad number for your collection

Question 3 of 12

Who carried out your last collection or disposal?

(Scroll down)

Question 4 of 12

How do you rate thecollector on TELEPHONE CALL HANDLING ?

It is usually answered promptly and politely

I generally have to wait, but not long

I never get through first time, but I don't mind too much

I never get through first time, and it's annoying

N/A

Question 7 of 12

How do you rate THE DRIVER?

Excellent: Professional, Courteous and Bio security aware

Good: He was polite, and paid some attention to biosecurity

Poor: He was a bit indifferent, and paid little attention to biosecurity

Very poor: the driver was unprofessional and a poor representative for the collector

I didn't see the driver

N/A

Question 8 of 12

How do you rate the collector's INVOICING?

Excellent: The invoice was accurate

Good: I had a minor query with the invoice, but it was accurate

Poor: The invoice was wrong, and I had to query it.

Question 9 of 12

For this collection, how satisfied are you with the service overall ?

Question 10 of 12

Will you use this collector again?

Question 11 of 12

Were any problems resolved to your complete satisfaction?

Yes, by the collector or its representatives

Yes, by NFSCO

No problems

Question 12 of 12

Is there anything you would like to tell us about the collection that was not already asked in the survey?

Please type in the space provided below.